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International Enrollment Advisor


Job ID 18553BR Date posted 02/17/2017 Institution Walden University City Baltimore

GENERAL SUMMARY

Enrollment Advisors advise, educate, consult, support, enroll and retain qualified potential students in achieving their professional and personal goals by enrolling in one of our higher education programs. This role is critical to the business as it is the first impression potential candidates receive from Laureate Education. Enrollment Advisor’s performance is assessed based on quality of outbound and inbound calls, lead contact activity, completeness of applications, attitude, working relationships and communication. All Enrollment Advisors actively participate in training sessions and activities to facilitate student enrollments and team collaboration.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Contribute to the growth of the business and to new students enrollments by assessing potential applicants and determine if they are qualified to apply and enroll in various academic programs
  • Receive and follow-up professionally on potential students via phone, email, fax, direct mail and student inquiries relating to obtaining advanced degrees
  • Keep accurate records and follow organizational policy to maximize business opportunities
  • Build rapport and provide guidance for students interested in obtaining a degree or certificate program based on prospective student desired goals or career interest
  • Provide a positive and superior student experience
  • Consistently seek opportunity to enhance student growth by referral generation.
  • Maintain a high level knowledge of current products, processes, policies and industry
  • Demonstrate expertise in various steps of the enrollment process including specialized areas such as financial aid
  • Ensure readiness and availability to make and receive correspondence and communication throughout the entire shift
  • Create consistent and observable documentation in a regulated environment and throughout the student cycle
  • Demonstrate strong team relationships by working collaboratively with direct team and other departments
  • Ability to counsel student concerns through active listening
  • Actively participate in continuous training and special projects
  • Perform other duties as assigned or apparent
  • Understand and communicate the value propositions of our brands, and those of our competitors, in order to be able to provide an excellent student experience by offering the right program and start date
  • Must comply with Laureate code of business conduct and ethics policy in all professional activities


KNOWLEDGE, SKILLS AND ABILITIES

  • Minimum of 1-3 years of customer service, account management or relationship building experience preferred
  • Working knowledge of Microsoft Office (Word, Excel, Power Point)
  • Must possess confident telephone presence
  • Must possess excellent verbal, written and interpersonal communication skills
  • Must be self-motivated and able to work effectively in a team environment
  • Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
  • Possess high level understanding of products and degree programs offered to students
  • Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
  • Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
  • Must possess ability to receive constructive feedback and demonstrate accountability
  • Must possess critical thinking, problem solving skills and good judgment
  • Must successfully complete Enrollment Advisor training, including product evaluations and telephone assessments before being certified as an Enrollment Advisor
  • Must maintain confidential student data in line with the Laureate Code of Conduct and Business Ethics policies

EDUCATION and/or EXPERIENCE

  • Bachelor’s Degree highly preferred.
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